Connect Shopify
and Neto
to MYOB.

Before you connect Shopify to MYOB

Have access to your Shopify store and the MYOB company file you want to use. Decide which system will manage stock, whether you want individual customer cards, and when Shopify orders should become MYOB invoices.

• Check that Shopify product and variant SKUs match the corresponding MYOB item numbers exactly, including capitalisation.
• Confirm that the MYOB user you will authorise has access to the correct company file and Single Sign On enabled.
• Identify the MYOB tax codes, payment accounts and locations you will select in the app.
• Choose a plan that includes your required data flows. Complete the configuration before starting the integration.

Install MYOB Sync and connect your MYOB account

1. Install the Shopify app. Open MYOB Sync on the Shopify App Store, choose your store and follow the installation prompts.
2. Open the MYOB page in the app. Start the connection and sign in on MYOB’s website with the user you have prepared.
3. Authorise the connection. After authorisation, you will return to Shopify to continue configuring your integration.

Enable MYOB Single Sign On if needed

For an older AccountRight user, open the AccountRight desktop app and go to Setup → User Access. Select the user and check “sign on with a my.MYOB account”. If it is not enabled, tick it, choose Save and Invite and follow the emailed instructions. Use that same account when connecting MYOB Sync.

Authorisation happens on MYOB’s website. MYOB provides access for the integration, so you do not need to give MySync your MYOB password. See the illustrated Single Sign On guide for existing and new users.

Import products and customers, then set your defaults

On the Settings page, run Sync Products and Sync Customers before starting the integration. These initial actions import existing records from Shopify and MYOB into the app; they do not export new records to either platform.

1. Select your Shopify store and MYOB account on the Settings page.
2. On the Configure page, choose the MYOB company file to use.
3. Select tax codes for taxed order lines and freight, and separate codes for tax-free order lines and freight.
4. Enable the data flows you need and complete every required field marked with an asterisk.

If a settings dropdown is missing data, use the app’s Refresh button to reload the available options. Review tax codes and account selections with the person responsible for your MYOB accounts before you go live.

Shopify orders to MYOB quotes, orders and invoices

Choose which sales documents MYOB Sync creates. Each process has its own filters, so you can create an MYOB order first and convert it to an invoice when the Shopify fulfilment or financial status meets your chosen conditions.

Make the sales document fit your workflow

Customer selection

Choose From Order for the Shopify customer, or Generic to assign all orders to a selected MYOB customer. The From Order option requires the customer flow and initial customer sync. Set a fallback customer for missing email addresses or unmatched records.

Numbering and reference fields

Use the Shopify order ID as the MYOB number, or keep MYOB’s sequential numbering. You can add a custom order prefix and copy Shopify order notes into the MYOB comment.

Delivery, dates and tax

Set the time zone, delivery status (Print, Email, PrintAndEmail or Nothing), optional MYOB category and tax-inclusive setting. You can also include the customer’s name in the shipping details.

Lines without a SKU

For item-based orders, MYOB needs an item for each line. Enter a default MYOB item number in No SKU Order Lines for Shopify lines that do not have a SKU.

Default order line location

Select a default MYOB location for order lines. If none is selected, the first MYOB location is used. Multiple location mapping overrides this default.

Service layout

If you do not keep stock in MYOB, the optional service layout uses a selected account instead of product items. Your company file must support the hybrid services-and-items layout.

Sync Shopify payments to MYOB

Enable Create Payments and select the MYOB account that will receive the payments. The payment record includes the customer, date, amount, payment method, receipt number and account.

• Link to invoices or orders: payments link to MYOB invoices by default. If Create MYOB Orders is enabled, you can select the option to link payments to MYOB orders and invoices.
• Choose payment statuses: the default filter includes successful payments. The settings also allow pending payments, so review the filter before changing it.
• Map payment methods on Pro: assign Shopify payment methods to individual MYOB accounts. Without method mapping, payments go to one selected account.

Before investigating a missing payment, check that its order or invoice was exported successfully. The customer on the payment must match the customer on the MYOB sales document.

Create customer cards or use a generic customer

Enable Create Missing Customer Cards for New Orders to create a MYOB customer card when a new Shopify customer places an order. This supports the From Order customer choice in sales settings.

Run the initial customer sync before starting. If you prefer not to create individual customer cards, choose Generic in the order settings and select an existing MYOB customer. For orders with no usable email address, a fallback customer can prevent an unmatched customer from blocking the export.

Product creation, variants and price options

Create missing items in MYOB

With Create Products in MYOB enabled, an order line containing a SKU not found in MYOB can create a new item so the sale can be processed. Each Shopify variant becomes a separate MYOB item. Choose the required product accounts first; these defaults apply across newly created items, rather than being selected separately for each product.

Shopify SKU maps to MYOB item number, title to item name, and price to base selling price. Product tax and tax-inclusive settings come from your configuration. Run Sync Products again before enabling product creation so existing matches are up to date.

Create Shopify products from MYOB

This option is available through support. It creates a Shopify product for an MYOB item without a matching linked SKU; it does not create Shopify variants. New products default to draft, with options to set them active and enable inventory tracking. Enable tracking if you intend to sync their stock from MYOB.

Price updates and additional product flows

The Pro plan includes price updates. Confirm your intended price flow and configuration with support before enabling it. Creating all unmatched products, instead of only missing items encountered during order export, is also available on request.

Sync MYOB stock levels to Shopify locations

Enable Sync Inventory from MYOB to send MYOB stock quantities to Shopify. Decide whether you want a combined total in one Shopify location or individual location mappings.

For stock that is not updating, first check SKU matching, inventory tracking on the Shopify variant, the destination location and the most recent sync log.

Handle Shopify returns and refunds in MYOB

The return flow creates an MYOB credit note as a negative invoice entry with a credit balance. Find it under Returns & Credits in the MYOB desktop app or Customer returns in the web app.

Return references use an -R suffix to distinguish them from the original sale. If MYOB sequential numbering is used, the suffix applies to the purchase order reference rather than the generated invoice number.

The refund flow creates a credit refund when a Shopify transaction is marked refunded. The invoice or return credit note must have a credit balance before the refund can be applied. A Refund Returns Only option is available through support if you want refunds applied only to returns instead of both invoices and returns.

Save, test and start your sync schedule

Paid plans support scheduled syncing up to every 15 minutes. The schedule settings also offer hourly, daily and weekly timings. The Free plan provides manual inventory syncing.

1. Save your settings. Complete all required fields and save. The Start button becomes available when the required settings have been saved.
2. Check a first run. Use Run Now to trigger your configured data flows without waiting for a schedule. This performs a real sync, so review enabled flows and mappings first.
3. Verify the result. Check a matched product’s stock at the expected Shopify location. If syncing sales, check the MYOB customer, document, tax codes and payment for a Shopify order.
4. Start the schedule. Click Start to begin scheduled data flows. Use Pause when you need to stop scheduled syncing to review the configuration.

Review the Logs page after the first run and whenever you change a data flow. Fix the underlying issue before retrying a failed export.

Read sync logs and resolve common errors

The Logs page shows processes that could not complete. Start with the earliest failing record: a missing customer or item can stop a sale, which in turn can stop its payment.

For more examples, read the MYOB Sync log reference and MYOB common errors guide. Some examples in the wider error guide concern other integrations; use the instructions relevant to your Shopify setup.

Need help? Email support@mysync.io with your store domain, the affected order or SKU, the time of the sync and the exact error message.