myTrading activity
Bring online sales closer to the accounts
Reduce the gap between ecommerce activity and the accounting view used to understand the business.
MYOB SYNC / BIGCOMMERCE
BigCommerce + MYOB.
Connected.
Connect BigCommerce to MYOB with sales orders, invoices, customers, payments, stock, products, prices and optional automatic refund credits. Explore MYOB Sync.
Marketplace listing in progress
THE BUSINESS CONNECTION
Make the handover
part of the flow.
Adding a commerce channel should not mean building another manual accounting routine. MYOB Sync brings BigCommerce into the same product family as our other store integrations, with a connection designed around its own store and account workflows.
After-sales work
Give refunds a place in the workflow
Plan for the accounting impact of returns alongside the original sale, rather than treating after-sales administration as an afterthought.
Operational choice
Decide which updates belong together
Consider sales, stock and catalogue requirements as distinct parts of the connection, with a scope that suits the store.
WHAT THE INTEGRATION CAN DO
BigCommerce MYOB integration for sales, stock and refunds
MYOB Sync brings BigCommerce orders, customers and confirmed payments into an eligible MYOB company file, with separate stock, catalogue and pricing flows. Its optional refund workflow also records supported confirmed BigCommerce refunds against the original MYOB invoice. Installation access is currently arranged through MySync while the public BigCommerce Marketplace listing is prepared.
BigCommerce sales and MYOB accounting automation
Sales orders and invoices
Create MYOB sales orders or invoices from eligible BigCommerce orders. When both document types are enabled, completed eligible orders become invoices and other eligible orders become sales orders. Order statuses, prefixes and modification lookback help define the workflow.
Customer cards and guest order details
Import BigCommerce customer records and customer details captured on orders. Match the MYOB customer or use a chosen default card, with optional customer exports so the sale and its payment can use the same accounting identity.
Tax, freight and accounting defaults
Carry supported sale lines, discounts, shipping and totals into MYOB. Use the source tax-inclusion basis or a chosen inclusive/exclusive treatment, with income accounts and taxable/zero-tax codes appropriate to the company file.
Salesperson and category assignment
Assign supported MYOB salesperson and default category values to the sales workflow. This gives accounts teams a way to retain their internal sales responsibility and classification when the transaction originates in BigCommerce.
Confirmed sales payments
On Plus or Pro, transfer supported confirmed payments to the linked MYOB invoice or, when explicitly enabled, the MYOB order. Pro can map BigCommerce gateway identifiers to different MYOB bank or clearing accounts. Test-mode, failed and unconfirmed transactions are left for review rather than being treated as ordinary settled receipts.
BigCommerce stock, products and price updates
Location-aware inventory updates
Use MYOB stock to update matched BigCommerce inventory manually on Free or automatically on paid plans. Pro can map individual MYOB stock locations to BigCommerce inventory locations. Product and variant SKUs connect quantities to the correct MYOB item rather than treating a parent product as every variation.
Create missing MYOB items
Create supported missing MYOB items from BigCommerce product records on eligible plans. Purchase expense accounts and purchase tax codes provide the accounting defaults for that item-creation workflow.
Create BigCommerce products from MYOB
Export supported MYOB products into the store catalogue separately from stock updates. This can reduce repeated product entry while letting the merchant choose when new store listings are introduced.
Selectable price mappings
Map BigCommerce selling, sale, retail and cost price fields to MYOB base selling price or standard cost, or update selected BigCommerce fields from MYOB. A chosen direction and optional zero-price protection define which values change. Specialised price lists and currency conversion are outside the standard price flow.
Focused product trials
Use an exact SKU to limit supported product, stock and price transfers while checking a new workflow. This lets the team inspect a small real update before processing more of the catalogue; it is not a simulated dry run.
BigCommerce refunds, access and operational control
Optional automatic MYOB credit notes
On Pro, create a credit against the original MYOB invoice for supported confirmed product and shipping refunds. The automation is opt-in, giving the business a choice about whether its accounting return workflow should run with normal transfers.
Unpaid settlement and paid refunds
Apply the credit to the unpaid invoice balance and record the eligible paid portion refunded from the selected MYOB bank account. This represents a refund already made in BigCommerce; it does not send funds back through the payment gateway.
Refund exceptions kept visible
Custom-amount or fee refunds, unconfirmed cash payments, foreign currency, changed or unmatched invoices and order-only sales awaiting an invoice need review. Keeping these cases outside automatic processing helps the accounts team decide the appropriate treatment.
App installation and staff access
Approved store owners can open MYOB Sync from BigCommerce Apps with their linked MySync setup. Authorised staff can review imported records and run read-only imports; the owner controls provider connections, settings, financial transfers and billing.
Import review, schedules and job history
Import products, customers, orders and payments before starting transfers. Free includes manual inventory updates; Basic and above add automatic scheduling, including every 15 minutes, hourly and daily. Plus and Pro add accounting transfers. Sync history, activity and imported record views help you review results and exceptions.
Subscription continuity after uninstall
Uninstalling cancels renewal while retaining access through the remaining paid period. Reinstalling lets the owner see the remaining time and re-enable the subscription, rather than losing the record of paid access.
PUT THE CONNECTION TO WORK
Where BigCommerce + MYOB fits.
A BigCommerce merchant automating order accounting
Send eligible sales, customer cards and confirmed receipts to MYOB while keeping imported records available for the team to review.
A business managing stock from its accounts
Update the selected BigCommerce inventory location from MYOB, then choose separately whether to introduce product creation or price transfers.
An accounts team dealing with partial refunds
Use the optional supported credit-and-refund flow to distinguish the unpaid invoice amount from money already paid, while retaining exceptional refunds for manual review.
FIND THE RIGHT FIT
Plan around
your business.
Consider the operational requirements before deciding the scope of the connection.
Explore planning considerations ↗Channel accounting
Decide how BigCommerce activity should be identified alongside other channels already feeding the company accounts.
Returns and financial oversight
Make responsibility for unusual refunds and accounting adjustments part of the operating model from the outset.
Installation availability
Use the MySync installation page to check access. General installation needs BigCommerce approval, including for an unlisted app.
CHOOSING YOUR CONNECTION
The right scope.
The right next step.
Start from MySync and approve the connection in BigCommerce. Opening the installed app prepares your MySync account automatically, with no separate sign-up or password. General installation becomes available after BigCommerce approval.
Check compatibility for your business.
The MYOB edition, company file and features you use influence what is suitable. Tell MySync about the store and the outcome you want so the connection can be discussed in context.
TWO PLACES. TWO PURPOSES.
Exploring or already connecting?
BEFORE YOU CONNECT
BigCommerce + MYOB questions.
Find the right accounting integration for your store and the outcomes you need.
Can I install the BigCommerce MYOB integration now?
Use our installation page to check availability and start directly from MySync. BigCommerce approval is required for general installation, whether the app is publicly listed or unlisted. Existing installations open from BigCommerce Apps.
Does the app sync BigCommerce orders, inventory and customers?
Yes. Sales and customer workflows transfer into MYOB, and inventory can flow from MYOB to the selected BigCommerce location. Products, prices, payments and automatic refund accounting are separate capabilities with their own requirements.
Can BigCommerce refunds create MYOB credit notes automatically?
Yes, when the optional automation is enabled and the confirmed product or shipping refund meets the supported conditions. The app creates the credit against the original invoice, settles the unpaid balance and records the eligible paid refund. Exceptional refund types remain for review.
Does MYOB Sync issue the refund to the shopper?
No. The refund is made in BigCommerce first. MYOB Sync records the supported accounting outcome in MYOB and does not independently send money through a payment gateway.
What happens to billing if I uninstall?
Uninstalling cancels renewal. The remaining paid period stays associated with the store so the owner can see it after reinstalling and choose whether to re-enable the subscription.
LET’S CONNECT
Let’s connect BigCommerce.
Talk to MySync about the accounting workflow your store needs.